Privacy Policy
Your Data at 34bd

1. Data Controller

34bd operates as the data controller in respect of all personal data collected through the 34bd platform. As data controller, 34bd determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

Where 34bd engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and cloud hosting companies — those providers act as data processors under written agreements that impose strict obligations regarding the confidentiality, security, and permissible use of your data.

For all data protection enquiries, you may contact 34bd at: [email protected]

2. Data We Collect

34bd collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use our services, and from trusted third parties where permitted. The categories of personal data we collect are described below.

2.1 Registration and Account Data

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, district, and postcode within Bangladesh)
• Username and encrypted account password
• Preferred language and currency settings

2.2 Identity Verification (KYC) Data

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement issued within the last three months)
• Selfie or live photograph taken during the verification process
• Payment method ownership documentation (where required)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
• Account balance history and transaction logs
• Bonus claim history and wagering activity records
• Payment instrument identifiers (mobile wallet numbers, masked card numbers) — full card numbers are never stored by 34bd

2.4 Gaming and Betting Activity Data

• Games played, bet amounts, and game outcomes
• Sports betting selections, odds accepted, and settlement records
• Session duration and gameplay frequency
• Responsible gaming tool usage (deposit limits, time-outs, self-exclusion requests)

2.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser type and version
• Cookie identifiers and session tokens
• Referral source and marketing attribution data (where you arrived at 34bd via a tracked link)
• Pages visited, features used, and interaction patterns within the platform

2.6 Communications Data

• The content of support tickets, live chat transcripts, and email correspondence between you and 34bd
• Responses to optional player surveys or feedback forms
• Records of promotional communications sent to you and your engagement with them

3. How We Use Your Data

34bd uses the personal data it collects only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below.

• Account management: Creating, maintaining, and administering your 34bd account, authenticating your identity at login, and communicating essential account information to you.
• Service delivery: Processing your deposits and withdrawals, crediting bonuses, settling sports bets, and providing access to casino games and sports betting markets.
• Identity verification and fraud prevention: Verifying that you meet the 21+ age requirement, confirming your identity for KYC compliance, detecting and preventing fraud, money laundering, and multi-account abuse.
• Responsible gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and administering self-exclusion, deposit limit, and time-out requests made by players.
• Customer support: Responding to enquiries, resolving disputes, and processing complaints submitted through our support channels.
• Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering regulations, responding to lawful requests from regulatory authorities, and maintaining records required by law.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve the platform's performance, and develop new features that better serve Bangladeshi players.
• Marketing communications (with consent): Sending you promotional offers, bonus notifications, and news about 34bd by email or SMS — only where you have given explicit consent, and always with a clear option to opt out.

4. Legal Basis for Processing

Every instance of personal data processing carried out by 34bd rests on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between 34bd and you — including account creation, transaction processing, and game settlement.
• Legal obligation: Processing required to comply with applicable law — including age verification, KYC/AML obligations, and responding to regulatory or law enforcement requests.
• Legitimate interests: Processing that serves 34bd's legitimate business interests — including fraud detection, platform security, and aggregated analytics — provided those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes where you have given freely given, specific, and informed consent — most notably, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

34bd does not sell your personal data. We share your data only with the categories of third parties described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment processor (such as bKash, Nagad, Rocket, Upay, or the applicable bank or card network) to facilitate the payment. Each payment processor operates under its own privacy policy and is independently responsible for the data you share directly with it.

5.2 Identity Verification Providers

To fulfil our KYC obligations, 34bd works with licensed identity verification service providers. Your identification documents and biometric data (where applicable) are shared with these providers for the sole purpose of verifying your identity. These providers are contractually prohibited from using your data for any other purpose.

5.3 Game and Platform Technology Providers

The casino games available on 34bd are supplied by licensed third-party studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game session data — including bet amounts and game outcomes — is processed by these providers' systems in order to operate the games. These providers do not receive your full personal profile.

5.4 Cloud Infrastructure and Technology Services

34bd uses reputable cloud hosting and technology service providers to operate the platform. These providers process personal data only on 34bd's behalf and under strict data processing agreements.

5.5 Regulatory and Law Enforcement Authorities

34bd may be required by law to disclose personal data to regulatory bodies, law enforcement agencies, or courts. We will comply with any lawful demand for disclosure and will notify the affected player where we are legally permitted to do so.

6. Cookies & Tracking Technologies

34bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, measure platform performance, and — where you have consented — deliver relevant promotional content. The types of cookies we use are described below.

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your logged-in session, remember your security token, and enable core features such as the game lobby and deposit flow. You cannot opt out of strictly necessary cookies without disabling use of the platform altogether.

6.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players use the platform — such as which pages are visited most frequently and whether error messages are encountered. This data helps 34bd improve the platform. Analytics data is aggregated and cannot be used to identify individual players.

6.3 Functional Cookies

Functional cookies remember choices you make — such as your preferred language or display settings — so that you do not need to re-enter them on each visit.

6.4 Marketing Cookies

Where you have given consent, marketing cookies may be used to track your journey to 34bd from an affiliate or marketing partner's website. This data is used to attribute registrations and deposits for commission purposes. You may opt out of marketing cookies at any time via your browser settings or by contacting our support team.

7. Data Retention

34bd retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active life plus a minimum of five years following account closure, in order to comply with anti-money laundering recordkeeping requirements.
• KYC and identity documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process, in accordance with applicable legal obligations.
• Transaction and financial records: Retained for a minimum of five years following the transaction date, as required for financial regulatory compliance.
• Support communications: Retained for three years following the resolution of the relevant enquiry or complaint.
• Technical and device logs: Retained for up to 12 months for security and fraud investigation purposes, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you maintain an active marketing consent, plus one year following withdrawal of consent, to evidence compliance.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual.

8. Security Measures

34bd implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:

• SSL/TLS encryption: All data transmitted between your browser or app and 34bd's servers is encrypted using current SSL/TLS protocols.
• Data encryption at rest: Sensitive data stored on 34bd's servers — including KYC documents, payment details, and password hashes — is encrypted using industry-standard algorithms.
• Access controls: Access to personal data within 34bd is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their roles.
• Two-factor authentication: 34bd supports and encourages the use of two-factor authentication (2FA) on player accounts as an additional layer of account security.
• Security monitoring: 34bd operates continuous security monitoring to detect unusual access patterns, potential intrusions, and suspicious activity.
• Third-party security audits: Our platform and infrastructure are subject to periodic security reviews conducted by independent specialists.

Despite these measures, no security system is entirely impenetrable. In the event of a data security incident that poses a risk to your personal data, 34bd will notify affected players as promptly as possible and take all reasonable steps to mitigate the impact of the incident.

9. Your Rights

As a player using the 34bd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data 34bd holds about you, together with information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request that 34bd delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligation to retain it.
• Right to restriction of processing: You may request that 34bd restrict its processing of your personal data in certain circumstances — for example, while the accuracy of the data is under dispute.
• Right to data portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests. 34bd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10. Children & Minors

The 34bd platform is strictly intended for adults aged 21 years and above. 34bd does not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered an account on the 34bd platform using false age information, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11. International Data Transfers

In order to operate the platform and deliver its services, 34bd may transfer your personal data to servers or service providers located outside of Bangladesh. Where such transfers occur, 34bd takes appropriate steps to ensure that your data receives a level of protection equivalent to that which it would receive within Bangladesh.

Safeguards applied to international transfers include contractual clauses that impose data protection obligations on the receiving party, selection of service providers that operate under internationally recognised security certifications, and ongoing review of the data protection standards of our technology partners.

Where you would like more information about the specific safeguards in place for any particular international data transfer, please contact us at [email protected].

12. Changes to This Policy

34bd may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or the introduction of new services. When a material change is made to this policy, we will notify registered players via email or via a prominent notice on the platform at least 14 days before the change takes effect.

The "Last Updated" date shown at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the 34bd platform after the effective date of any revised policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about the way in which 34bd handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the 34bd website
• Response Time: All privacy-related requests are handled within 30 calendar days of receipt (Bangladesh Standard Time, UTC+6)

For concerns about responsible gaming or self-exclusion, please also refer to our Responsible Gaming page. For the full terms governing use of the 34bd platform, please review our Terms & Conditions.